Issue still not resolved

I have received a response to my complaint of the 16th of April by Lungi REQ:*** on the 29th of April. Thanks for the response however this issue has not been resolved. I would appreciate it if you could refer to the reference *** which I was infromed over two months ago that they will get back to me to provide feedback on my cell contract no *** which was not carried over and have never been reimbursed which was close to R1000.00. As you advised me to contact your call centre which is impossible to get hold of anyone, it would be appreciated if a consultant can call me to resolve as this would give your client more confidence that you are doing something about it iso going through this frustration all over again which is in vain as I am still not able to get to anyone as the call just gets cut off after holding on for over 5 minutes at a time.