1 reviews | Active since Sept 2012
Issue still not resolved
<p>Been more than a month and the my issue is still not resolved. Why myst one complain on social media before anything gets done??</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that our billing department passed the credit note of R249.32 (including vat) on 2016-09-20, the other invoices were not credited due to the usage of the inclusive values that were provisioned. We have logged the request to have amount refunded to your bank account, reference number: *** please allow +/- 5 working days for this to be resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that our billing department passed the credit note of R249.32 (including vat) on 2016-09-20, the other invoices were not credited due to the usage of the inclusive values that were provisioned. We have logged the request to have amount refunded to your bank account, reference number: *** please allow +/- 5 working days for this to be resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
How can u refund me for basically one month only when that sim card has not been used since the 20th of March and I phoned in and cancelled in June already?
How can u refund me for basically one month only when that sim card has not been used since the 20th of March and I phoned in and cancelled in June already?