Issue NOT resolved as stated by MTN

\Our back office confirm that the issue was resolved and"<br> <br> Ticket number SMC / ***<br> <br> The response is misleading and a blatant lie - The response MTN gives every time !!!<br> How can it be resolved if the resolution has not been verified with the client ?<br> Is the issue closed from MTN's perspective and no more action is required ?<br> <br> The problem has however NOT been resolved <br> The battery/sim were removed (Even waited approx. 30 minutes before inserting again)<br> Switched on phone a recorded new mailbox message (Previous \""solution\"" from MTN)<br> Tried both phoning number during the time telephone was off with sim/battery removed and after switched on.<br> The response is when the phone is off is ' Telephone number you called is not available ...'<br> When the phone is on the caller simply gets cut off with a beeping sound.<br> <br> """