ZV
Zethu V
1 reviews | Active since Oct 2015
12 Jun 2018, 11:07
ISSUE MARKED AS RESOLVED WHEN IT'S NOT
I wrote a review on 28 May 2018 and on 31 May 2018, i received an SMS saying my query has been escalated. Today, 12 June 2018, I get an SMS saying that my query has been resolved. This comes after I sent an reply on the original review (https://www.hellopeter.com/mtn/reviews/billing-changes-without-warning- ********** ), stating that I noticed more discrepancies.
How is it possible that I receive an SMS saying that my issue has been resolved when I have not received any call back or email? No kind of correspondence.
This is pathetic!!!
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Replies (2)
MTN South Africa's replyOfficial
14 Jun 2018, 08:25Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the billing department has completed the investigation:
Credit has been passed but will only reflect on the account +-20 days.
Good day, your MTNSP query reference: SR *** . A credit request of R640.00 for promo fee (payment breather) has been sent through for approval for cell no: *** on invoice 2018-02-13 to 2018-03-13.
PLEASE NOTE THAT CUSTOMER WAS ON PAYMENT BREATHER FOR THE ABOVE MONTHS AND ONLY THE MONTHLY SUBS WERE DISCOUNTED
NO OTHER DISCOUNTS ARE DUE.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply14 Jun 2018, 08:25
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the billing department has completed the investigation:
Credit has been passed but will only reflect on the account +-20 days.
Good day, your MTNSP query reference: SR *** . A credit request of R640.00 for promo fee (payment breather) has been sent through for approval for cell no: *** on invoice 2018-02-13 to 2018-03-13.
PLEASE NOTE THAT CUSTOMER WAS ON PAYMENT BREATHER FOR THE ABOVE MONTHS AND ONLY THE MONTHLY SUBS WERE DISCOUNTED
NO OTHER DISCOUNTS ARE DUE.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
ZV
Zethu V's updateReviewer Update
14 Jun 2018, 09:19Hi Alice,
Thank you for your response.
However, I am still struggling to understand what has transpired. What is a payment breather?
I'd appreciate it if you gave me a call to explain this to me.
Thank you.
ZV
Zethu V's update14 Jun 2018, 09:19
Reviewer Update
Hi Alice,
Thank you for your response.
However, I am still struggling to understand what has transpired. What is a payment breather?
I'd appreciate it if you gave me a call to explain this to me.
Thank you.