Is this the absolute worst service in the world? Are they going for the world record?

<p>On 08/03/2017, on your MTN website, I queried why my invoices and statements are still being sent to the wrong email address. Now a week later, this has still not been resolved.</p> <p>On the same date, I queried why there was an old amount of R45.39 outstanding on my account for an old data contract that should have been cancelled last year. Now a week later, this has still not been resolved.</p> <p> </p> <p>During the past week, I have also sent messages to your MTN Facebook address and to your incorrectly named customer service email address. Yet these simple queries have not yet been resolved.</p> <p> </p> <p>Please advise exactly how anyone should go about resolving problems with MTN, when all available channels completely ignore customer queries or waste our time asking meaningless questions and passing the buck from one department to the next.</p> <p> </p> <p>You might also consider shutting down your Facebook page. Any other company would be embarrassed by the non-stop complaints which are listed there, and the infinite levels of frustration being expressed by paying customers who are being completely ignored.</p> <p> </p> <p>Thank you.</p>