*** is this PROMO SERVICE FEE!
<p>I took out a contract last year October, with a handset that should only cost me R579 (inclusive of the handset charge and the contract) a month.</p> <p>From March my contract cost seems to be on the rise due to this PROMO SERVICE FEE, and it has come to a point where it is costing me +-R800. March is also the month i stop recieveing my invoices via SMS.</p> <p>Upon a branch visit, the consultant could not tell me why I am being charged for this, and I need to phone 8080 to enquire with them. The phone call to 8080 led to nowhere, yet again the consultant (on the phone) could not tell me why. </p> <p>So my question is where is this Ghost charge coming from and why am i being charged for this 5 months after signing my contract!</p> <p> What is this PROMO SERVICE FEE, and why am i being charged for it!!!!!!!!</p>
Good day Deveshnee,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the promo service fee is the handset charge. Your monthly contract subscription is made up of the promo service fee plus package subscription fee and an additional costs which are incurred after you have used up your monthly provisioning.
Please be advised that a request has been logged with the billing department to assist with loading discounts for your sms and data bundles and for a credit to be passed, REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Deveshnee,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the promo service fee is the handset charge. Your monthly contract subscription is made up of the promo service fee plus package subscription fee and an additional costs which are incurred after you have used up your monthly provisioning.
Please be advised that a request has been logged with the billing department to assist with loading discounts for your sms and data bundles and for a credit to be passed, REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********