Is this Customer Service???

After over 24 hours of not receiving R180 airtime that I had bought over cellphone banking (and received sms notification) and speaking to both the call center and going into the MTN store for assistance (who also called the call center and told me told basically wait) . At 18h44 the following day I spoke to Ronny who after not being able to assist assured me that I'd be called by his managers in 30 minutes. They didn't call.<br> <br> At 19h49 I called again and spoke to Mathapelo who was very rude. She did not listen to anything I said and kept interrupting me and eventually cut me off and blind transferred me to someone I did not request to speak to.. <br> <br> Considering that she was the FOURTH person from MTN I'd been speaking to about in 24 hours over an issue I'd basically been blamed for by her, she was not only condescending in her tone but was incredibly rude in how she constantly interrupted me and cut me off mid sentence. <br> <br> After a few more hours my airtime was eventually credited to me but the experience with Mathapelo and her unapologetic lack of customer service made an already bad experience even worse. <br> <br> Bad form MTN! <br> <br>