JV
Jacobus V

1 reviews | Active since Aug 2017

01 Aug 2017, 12:13

Is there worse service than MTN?

<p>We have been sitting with a problem for 3 weeks now regarding MTN. My mothers account fell into arrears due to illnes. on 11/7/2017 i myself transferred a payment to MTN to bring the account up to date. We waitited for the line to be reactivated and the phone and sim was ****** in the meantime. Then after numerous visits to the mtn shop we find out that he account is still with legal, afster more effort I find out that i must pay another R452 rand for the june account. That was done on 26/7 . Sending more emails , FB inboxing and more emails... no answer! then the next day they send me an emails stating that the account was handed over to SAYA for collection, WHAT COLLECTION? it`s paid up to date. Up to today the line is still off and they will most probably again say pay the july invoice now because it`s almost a month later and they are still ****ging with their service. I myself use vodacom and they take at most 5 minutes to acknowledge a payment on any day. # weeks down the line we are by no means any further than where we started. The account number is C ********** . Really guys , for a supposedly top network your service sucks!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply01 Aug 2017, 19:46
Official

Thank you for your post.

We acknowledge the receipt of your complaint.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with Legal department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Complaints Management Team
Reference Number: ***5

JV
Jacobus V's update02 Aug 2017, 09:57
Reviewer Update

I have just confirmed with the MTN shop , the contract is still locked. In 9 days it will be a month since i gave paid. I swear i have never in my life heard of anything so ridiculously slow as this. It`s unbelievable! What must a person do to get use of your contract ?