MB
Mario B
1 reviews | Active since Jan 2010
03 Dec 2018, 13:55
Is there anybody out there??
3 calls to the Corporate helpdesk, 3 failures. It's like they don't exist, or the IVR system is programmed to just cut you off.... SIGH!!!!
Helpful (0)
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Replies (2)
MTN South Africa's replyOfficial
04 Dec 2018, 14:57Good Day Mario
Thank you for bringing this matter to our attention.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note this matter has been escalated to the relevant department to please contact you.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for bringing this matter to our attention.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note this matter has been escalated to the relevant department to please contact you.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply04 Dec 2018, 14:57
Official
Good Day Mario
Thank you for bringing this matter to our attention.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note this matter has been escalated to the relevant department to please contact you.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for bringing this matter to our attention.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note this matter has been escalated to the relevant department to please contact you.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MB
Mario B's updateReviewer Update
30 Jan 2019, 12:46To this day, NOBODY has contacted me to resolve this issue. I recently took part in a survey where I had to rate MTN as a business. I rated you LOW IN ALL CATEGORIES!! Pathetic!!
MB
Mario B's update30 Jan 2019, 12:46
Reviewer Update
To this day, NOBODY has contacted me to resolve this issue. I recently took part in a survey where I had to rate MTN as a business. I rated you LOW IN ALL CATEGORIES!! Pathetic!!