JS
Johan S
1 reviews | Active since Dec 2009
07 May 2015, 15:29
is there a customer service number you'll answer?
Calling 808 and 1555 is useless. Have spent HOURS on hold. Simply need data reactivated on my contract as it stopped working without me changing phone settings. Have had so many issues with service and billing after porting my number from my wife's staff account of all things. Cancelling the contract and switching to prepaid asap. Cant even get through to get a reference number
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MTN South Africa's replyOfficial
18 May 2015, 12:36Hello jsmith101,
We truly are sorry for any inconvenience caused and for the delayed response.
We've just tried calling you on the provided number and cannot get through to confirm which number you are having issues with as there are 3 numbers active on the account in your wife's name.
Kindly can we request that you send us an e-mail to *** with the details of the issue and we will get one of our Technical Agents to assist.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused and for the delayed response.
We've just tried calling you on the provided number and cannot get through to confirm which number you are having issues with as there are 3 numbers active on the account in your wife's name.
Kindly can we request that you send us an e-mail to *** with the details of the issue and we will get one of our Technical Agents to assist.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 May 2015, 12:36
Official
Hello jsmith101,
We truly are sorry for any inconvenience caused and for the delayed response.
We've just tried calling you on the provided number and cannot get through to confirm which number you are having issues with as there are 3 numbers active on the account in your wife's name.
Kindly can we request that you send us an e-mail to *** with the details of the issue and we will get one of our Technical Agents to assist.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused and for the delayed response.
We've just tried calling you on the provided number and cannot get through to confirm which number you are having issues with as there are 3 numbers active on the account in your wife's name.
Kindly can we request that you send us an e-mail to *** with the details of the issue and we will get one of our Technical Agents to assist.
Regards
Tim
MTN Complaints Management Team: REQ:***