Is the MTN Home Fibre a ****?😡

Honestly this is the worst internet wifi service I have ever had. My experience: When the debit order was suppose to go through, the money was not debit, I then tried to get a hold of a consultant via email, gave all the information, the response from the mtn customer service team was that I am not oweing anything and my account is paid up. I sent through my invoice and requested a link or eft details. I eventualy figured it out myself paid my account, sent proof of payment for allocation, after all this my services was cut off. MTN app- Not user friendly/Not able to see your billing information, no Link to retry payment ect. Battling to get ahold of a consultant, being given wrong contact numbers holding for hours without a solution. My question, since I have paid my account, Where did my money go since my services has been cut off? MTN WHATSAPP CHAT, just as useless and unhelpful.

I have been with Telkom, WebAfrica I have never encountred this problems.

I regret sigining up for this month-month home router MTN.

They are not very helpful, Rather use a different service provider where u able to get a hold of a consultant who will be able to assisit and resolve your issues.

Also what is the direct line for MTN home router my word.