Is that really the best you can do for 20+ year customers?
<p>My neighbour is 70+ and went for an upgrade at Somerset Mall on wednesday 5 October. Waited 2 hour in the queue. (Only 3 people effectively serving customers)</p> <p> </p> <p>Got her phone and sales person told her "just to change sim cards" an all her stuff will be on new phone. Photos, contacts and her lifeline whatsapp... Really?!</p> <p> She did not know how to get sim card out. Broke old phone and obviously lost all contacts, photos and WApp. </p> <p>This is no way to reward loyal customers MTN! Contact me if you want to make good... if... </p>
Good day Freda Gray,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the customer's contract cellphone number in order for the matter to be relooked at by the Somerset Mall store manager.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Freda Gray,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the customer's contract cellphone number in order for the matter to be relooked at by the Somerset Mall store manager.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***