1 reviews | Active since May 2016
Is someone *****ing data?
<p>Hi</p> <p>I have been informed about people with MTN contracts that have data one moment and a next it is gone. Until this happend to me...</p> <p> </p> <p>I contacted the MTN contact centre simply querying when data is loaded to my number monthly to have a consultant respond and say that she will reset my account and I should switch off my phone and back on in a couple of minutes.</p> <p>I then simply just asked what the reason was for this as I was simply querying when my data is loaded monthly to have her drop the phone.</p> <p> </p> <p>Something is seriously wrong here.</p> <p> </p> <p>I would obviously like my data loaded the 14th and disapear the 14th again back and then besides my own situation I realy think MTN can take this serious enough to investigate the reason for this happening? This seems to be much bigger than a single case again.</p> <p> </p> <p>I look forward to some form of response.</p> <p> </p> <p>Regards,</p> <p>Concerned customer (soon to be excustomer)</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records do not show data bundle disappearing however we see Internet usage on the line just after the re-provisioning of data on the 14th. Please contact our Customer Care line on 808 or email *** and request for the URL report as well as the Itemised Bill in order to check on which sites are taking most of your data bundle.
You can also contact our Data Support Desk on 1555 for assistance in checking if your phone has internet automatic updates or background data running without your knowledge.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records do not show data bundle disappearing however we see Internet usage on the line just after the re-provisioning of data on the 14th. Please contact our Customer Care line on 808 or email *** and request for the URL report as well as the Itemised Bill in order to check on which sites are taking most of your data bundle.
You can also contact our Data Support Desk on 1555 for assistance in checking if your phone has internet automatic updates or background data running without your knowledge.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Best regards,
I requested the URL report and itemised billing as per the suggestion above on the email supp**** in your email on the 19th of April and response to be sent within 8 hours.
Today is the 25th and I have yet to receive a reponse.
I then called the customer care to assist and spent all of 32 minutes on the phone to just request this document.
I am asked a single question and then placed on hold... asked another and placed on hold again.
This has been the most frustrating process.
It took Mtn all about a few hours to respond to my initial complaint with the fact that the data was indeed used but it takes them days to send me the proof and I am still waiting to be able to see this information myself.
I now have another ref # REQ ********** 1 with 24 to 48 hours turn around time so I am waiting...
When I eventually receive my URl report requested from Cutomer care today I will be sure to respond again with what actually happend to the data.
Definately the worst cellular provider I have ever had to deal with.
I requested the URL report and itemised billing as per the suggestion above on the email supp**** in your email on the 19th of April and response to be sent within 8 hours.
Today is the 25th and I have yet to receive a reponse.
I then called the customer care to assist and spent all of 32 minutes on the phone to just request this document.
I am asked a single question and then placed on hold... asked another and placed on hold again.
This has been the most frustrating process.
It took Mtn all about a few hours to respond to my initial complaint with the fact that the data was indeed used but it takes them days to send me the proof and I am still waiting to be able to see this information myself.
I now have another ref # REQ ********** 1 with 24 to 48 hours turn around time so I am waiting...
When I eventually receive my URl report requested from Cutomer care today I will be sure to respond again with what actually happend to the data.
Definately the worst cellular provider I have ever had to deal with.