MvdW
Michelle van der Westhuizen
1 reviews | Active since May 2016
04 May 2017, 14:11
Is someone *****ing data?
<p>I wrote a review a good couple of weeks ago with detail around how my monthly data was added to my contract and gone the next. I received a response from MTN to that review stating that I should request a URL report and itemised billing to clarify what has happend.</p> <p>I did just that... I sent and email and a couple of days later (as I hadn't received any response) contacted the number provided in the response and more than a week later I have yet to receive any response.</p> <p> </p> <p>I am not sure how a big company like this can get away with this and then have such shocking customer service when I am trying to resolve the query.</p> <p> </p> <p>I have provided detail in my previous review entitiled "Is someone *****ing data?"</p> <p> </p> <p>My dealings with MTN have been shocking to say the least. I spend 30 minutes at a time on the phone with them just to request a report. I send emails without a response apart form the standard 8 hour reply email to get back to me.</p> <p>The first time I contacted them querying my account the consultant dropped the phone in my ear.</p> <p> </p> <p>I would appreciate a call from this company from someone that can resolve my queries as we have experienced a polite reply to a review doesn't go very far beacuase it is impossible to get hold of you afterwards.</p> <p> </p> <p>Is there anyway to get a query resolved with this company?</p> <p> </p> <p>Customer (at a wit's end)</p>
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Replies (3)
MTN South Africa's replyOfficial
11 May 2017, 20:53Thank you for your post.
We apologize for any inconvenience incurred.
Please assist us with the MTN account or cell number in question. please reply private to see the account details.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply11 May 2017, 20:53
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Please assist us with the MTN account or cell number in question. please reply private to see the account details.
Kind Regards,
Alice van der Merwe
Best regards,
MvdW
Michelle van der Westhuizen's updateReviewer Update
12 May 2017, 08:57The cell number in question ***
MvdW
Michelle van der Westhuizen's update12 May 2017, 08:57
Reviewer Update
The cell number in question ***
MvdW
Michelle van der Westhuizen's updateReviewer Update
15 May 2017, 08:50Hi Alice
I have responded with the cellphone number in question. Data is added to the account on the 14th of every month. It has been 2 months since my upgrade and since then also the 2nd month my data disapears on the 14th. I have been informed that there might be apps running or webistes that used the data but the strange thing is that when I add 100mb of data it lasts forever and the apps or website does not seem to use the data within a day.
I have requested the URL and itemised billing on several occassions to verify this without any luck.
This is a direct link to when I app**** for the upgrade and have no doubt that it is directly linked to the consultant that assisted with the upgrade.
At the same time the upgrade was done fruad was committed on my id and other accounts opened as well which is currently being investigated as linked to MTN.
The matter has been escalated as ***** and I will take it as far as I need to (publicly) to get this resolved.
I have been to the police, I have transunion investigating the matter of ***** on my id and seeing that no one really cares what is said about MTN on Hello Peter I will now take this another step further as well.
Seeing that this is a breach in contract from what I am paying for every month I will no longer pay. Lets see whether MTN consultants can then contact me or return a call if they don't receive their money.
It will just take someone from the company to put in a little effort and time to investigate this matter as I would go as far as gauranteeing you that you will find something wrong.
I am still giving you the opportunity to get back to me whilst investigations are being done.
Perhaps you can assist MTN save face in some way.
This is ridiculous.
MvdW
Michelle van der Westhuizen's update15 May 2017, 08:50
Reviewer Update
Hi Alice
I have responded with the cellphone number in question. Data is added to the account on the 14th of every month. It has been 2 months since my upgrade and since then also the 2nd month my data disapears on the 14th. I have been informed that there might be apps running or webistes that used the data but the strange thing is that when I add 100mb of data it lasts forever and the apps or website does not seem to use the data within a day.
I have requested the URL and itemised billing on several occassions to verify this without any luck.
This is a direct link to when I app**** for the upgrade and have no doubt that it is directly linked to the consultant that assisted with the upgrade.
At the same time the upgrade was done fruad was committed on my id and other accounts opened as well which is currently being investigated as linked to MTN.
The matter has been escalated as ***** and I will take it as far as I need to (publicly) to get this resolved.
I have been to the police, I have transunion investigating the matter of ***** on my id and seeing that no one really cares what is said about MTN on Hello Peter I will now take this another step further as well.
Seeing that this is a breach in contract from what I am paying for every month I will no longer pay. Lets see whether MTN consultants can then contact me or return a call if they don't receive their money.
It will just take someone from the company to put in a little effort and time to investigate this matter as I would go as far as gauranteeing you that you will find something wrong.
I am still giving you the opportunity to get back to me whilst investigations are being done.
Perhaps you can assist MTN save face in some way.
This is ridiculous.