Is somebody who cares at MTN noticing the red flags

5 1/2 days to solve a simple network setting which meant no Internet Access suggests that somebody at MTN Customer Care needs to pit dien their coffee and notice the red flags. MTN changes to Customer Care Call Menu, non-responsiveness to Interaction with Customers via SMS messaging (MTN sends SMS after call is closed to provide feedback - when you reply with number indicating language preference and you choose Afrikaans (1) MTN goes silent) Providing incorrect details to get network settings (*123*12#) - that takes you to completely different options does not help customers, 10 Call Agents with insufficient knowledge and ability to assist with simple issue undertakings to call back not honored, etc. all suggest that customer care has become a foreign concept for MTN