NP
Nicolene P
1 reviews | Active since May 2015
27 May 2015, 11:35
Is MTN still operational
I have been trying since Saturday 26/05/2015 to get hold of MTN regarding an upgrade. I have logged it via the internet and since then have been trying to get hold of them on the call centre number 808, and eventually tried the MTN stores (2) in Mall @ Carnival with no luck. No one is answering. <br> <br> Can anyone advise whether MTN has closed their doors completely or what the hell is going on. My husband has a contract with Autopage and once logged on Saturday they contacted us 1st thing Monday to say they have stock and it will arrive in 2 days. Unbelievable.<br>
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MTN South Africa's replyOfficial
03 Jun 2015, 14:24Hello Nicolenedupreez,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer service touch points.
You can call *** for an upgrade as they deliver.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer service touch points.
You can call *** for an upgrade as they deliver.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2015, 14:24
Official
Hello Nicolenedupreez,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer service touch points.
You can call *** for an upgrade as they deliver.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer service touch points.
You can call *** for an upgrade as they deliver.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,