SS
Sid S

1 reviews | Active since Aug 2014

15 Feb 2016, 11:07

IS MTN *****ING MY AIRTIME

I have had enough of MTN and its poor and pathetic service!<br> <br> Every time i load Airtime in my cell phone it seems to disappear into thin air.<br> <br> On the 14th of feb 2016 i loaded R,30 airtime and was unable to make calls as it kept on prompting \you do not have enough airtime to make a call, please load airtime\" blah blah blah ********!!<br> <br> I called your so called \"MTN Champions\" on three occations<br> <br> 1st *********** champion said that my mobile data was on (when it was infact turned off) <br> 2nd *********** champion said that she will reset my line (what ever that means)<br> 3rd *********** champion claims MTN is having problems with their network<br> <br> i was given 3 completely different reasons from 3 useless champions in a matter of 30 mins <br> <br> im still waiting for my MTN sim to start working and its now 3 hours later and it still prompts \"no Airtime\"<br> <br> I want to know where the hell my Airtime has been going, I am sick and tired of mtn *****ing around and robbing me of my airtime.<br> <br> If you cant give me an answer please advise how i can change my MTN number to a vodacom one so i dont have to deal with your pathetic, good for nothing network.<br> <br> Your network makes me sick and i hope you rot in hell!<br> <br> "

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2016, 09:45
Official
Hello Siddarth ,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

Kindly be advised that we are experiencing temporary network problems, the matter is being attended to by technical support. The system shows that you are now able to make outgoing calls with your airtime and you currently have a balance of R 12.83 on your account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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