Is MTN smoking old soiled socks?

What a pathetic and narrow minded company. I have two seperate contracts, one with a phone and the other a data contract with no device, purely and exclusively for datasharing for our family's phones. Mtn in their stupid wisdom has decided you cannot access your account ANYWHERE except from the MyMTN android app. So now, anybody with a data contract, with or without a router or a modem, have no access to their account unless you can somehow find a way to obtain the OTP sent to the cell number associated with that contract! Further, if you think MTN can do worse, you are wrong. Somewhere in the past some bright spark at MTN decided to combine the two contracts... BUT, some details are shared but *******ed and most are totally confusing....even for MTN!! So the billing is in such a mess, NOBODY at MTN can figure it out and it is now impossible to obtain a current statement on any account. The MyMTN billing constantly shows a massive amount and EVERYONE at MTN gives you a different reconciled amount. BUT WAIT, THERE'S MORE! ... somewhere, again, possibly the same bright spark, has decided the unmanned, non-device data contract to be the main contract so any and all referrals, OTPs and telephonic engagements from MTN are directed to the cell number for this contract....DUH! . Years have gone by and if I print out all the emails, messages, sms'es, etc with all the reference numbers, I will have a comfortable chair to sit on.... I just can't fathom how this company operates....