Is MTN playing Games with me there are ****ing with me !?

First it was it was Alice Van der Merwe told me that my refund will reflect in my bank account within 5days And Willem Jnr Loots told me that the money will reflect within 72Hours .

72 Hours has pass already no money is reflecting in bank account!!!!!!!!!!!!!!! ARE YOU GUYS FOOLING AROUND OR WHAT!!!!!