AP
ARIEL P
1 reviews | Active since Sept 2013
29 Sept 2024, 11:39
IS MTN ****MING CUSTOMERS ??
FOR THE LAST 6 MONTHS I'VE BEEN REPORTING TO MTN THAT THE NUMBER *** HAS BEEN ATTACHED TO MY PROFILE AND YOU CARRY ON DEBITING A LINE THAT DOESN'T BELONG TO. AS I SEE IT THE COMPANY OR SOME OF THE AGENTS ARE COMITING ***** AGAINST THE OWN CUSTOMERS. THE NUMBER REGISTERED ON THAT NUMBER IS KENNEDY KUDZAYI DOMA.
I DEMAND THE ISSUE BE INVESTIGATED AND ALL CHARGES RETURN.
SE PERELMUT ***
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Replies (1)AP
ARIEL P's updateReviewer Update
30 Sept 2024, 09:25To: *** <***>
Cc: *** <***>
Good Day Team
Kindly assist with below query. Client was contacted by one of your consultants for an upgrade on *** for a Samsung S23FE on Talk L @ R799 X 36 Months with insurance added but instead of the upgrade a new contract ***), ref: *** on 23/07/2024 11:31:23 AM by MAYEN_S with the requested deal was given to the client. Client unhappy as she's now paying 2 contracts instead of 1. Client never received the sim for *** as well.
Client request:Client wants the deal on *** @ R799 x 36 for a Samsung S23FE and other number ***) she didn't ask for to be cancelled.
Please contact client on ***
Kind RegardsLucia
Sensitivity: MTN Internal
| Rep
Cc: *** <***>
Good Day Team
Kindly assist with below query. Client was contacted by one of your consultants for an upgrade on *** for a Samsung S23FE on Talk L @ R799 X 36 Months with insurance added but instead of the upgrade a new contract ***), ref: *** on 23/07/2024 11:31:23 AM by MAYEN_S with the requested deal was given to the client. Client unhappy as she's now paying 2 contracts instead of 1. Client never received the sim for *** as well.
Client request:Client wants the deal on *** @ R799 x 36 for a Samsung S23FE and other number ***) she didn't ask for to be cancelled.
Please contact client on ***
Kind RegardsLucia
Sensitivity: MTN Internal
| Rep
AP
ARIEL P's update30 Sept 2024, 09:25
Reviewer Update
To: *** <***>
Cc: *** <***>
Good Day Team
Kindly assist with below query. Client was contacted by one of your consultants for an upgrade on *** for a Samsung S23FE on Talk L @ R799 X 36 Months with insurance added but instead of the upgrade a new contract ***), ref: *** on 23/07/2024 11:31:23 AM by MAYEN_S with the requested deal was given to the client. Client unhappy as she's now paying 2 contracts instead of 1. Client never received the sim for *** as well.
Client request:Client wants the deal on *** @ R799 x 36 for a Samsung S23FE and other number ***) she didn't ask for to be cancelled.
Please contact client on ***
Kind RegardsLucia
Sensitivity: MTN Internal
| Rep
Cc: *** <***>
Good Day Team
Kindly assist with below query. Client was contacted by one of your consultants for an upgrade on *** for a Samsung S23FE on Talk L @ R799 X 36 Months with insurance added but instead of the upgrade a new contract ***), ref: *** on 23/07/2024 11:31:23 AM by MAYEN_S with the requested deal was given to the client. Client unhappy as she's now paying 2 contracts instead of 1. Client never received the sim for *** as well.
Client request:Client wants the deal on *** @ R799 x 36 for a Samsung S23FE and other number ***) she didn't ask for to be cancelled.
Please contact client on ***
Kind RegardsLucia
Sensitivity: MTN Internal
| Rep