mM
minesh M
1 reviews | Active since Jun 2015
04 Jun 2015, 16:11
Is MTN gone to the dogs???
MTN has really \gone to the dogs"<br> <br> Being an MTN customer for 15 years"
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 11:23Hello minesh1269,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that should you still be encountering problems with the signal in your area you may forward an email to our coverage division to this address ***.
We apologise for the delay regarding the 1MB data that was not loaded to your account, this will be loaded today.
Kindly note that should a warranty on your handset be approved you would be given a handset to the same value or something similar. Should you choose a different handset then you would be liable to pay in the difference.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that should you still be encountering problems with the signal in your area you may forward an email to our coverage division to this address ***.
We apologise for the delay regarding the 1MB data that was not loaded to your account, this will be loaded today.
Kindly note that should a warranty on your handset be approved you would be given a handset to the same value or something similar. Should you choose a different handset then you would be liable to pay in the difference.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Jun 2015, 11:23
Official
Hello minesh1269,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that should you still be encountering problems with the signal in your area you may forward an email to our coverage division to this address ***.
We apologise for the delay regarding the 1MB data that was not loaded to your account, this will be loaded today.
Kindly note that should a warranty on your handset be approved you would be given a handset to the same value or something similar. Should you choose a different handset then you would be liable to pay in the difference.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that should you still be encountering problems with the signal in your area you may forward an email to our coverage division to this address ***.
We apologise for the delay regarding the 1MB data that was not loaded to your account, this will be loaded today.
Kindly note that should a warranty on your handset be approved you would be given a handset to the same value or something similar. Should you choose a different handset then you would be liable to pay in the difference.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***