Is MTN deliberately making it impossible to cancel cell phone contracts!

<p>It is impossible to cancel an excisting MTN cell phone. </p> <p>I first went to an MTN cell phone shop in Amazimtoti to cancel my MTN contract, only to be told that it cannot be done at the shop.</p> <p>I then received the following number number from the shop to dial - ********** - to cancel the contract. After going through the usual prompts I was helped by "Albert" who did the usual security checks before transferring me to the cancellation department. After holding on for almost ten minutes I contacted MTN again through the above number. I was told by a young lady that the cancellation department does not exist anymore and I should cancel my contract at one of the stores. I then told her the stores department referred me to the above number.</p> <p>She then gave me a number ********** 667 to phone to cancel and again no response for minutes on end.</p> <p>Amazing poor service from MTN and an amazing lack of knowledge from call centre personnel.</p>