TM
Thea-Lize Moolman

1 reviews | Active since Jul 2015

07 Oct 2015, 12:40

IS MTN COMMITTING *****?

I have been in a dispute with MTN for months now re ludicrous data charges but all my pleas have fallen on deaf ears with them claiming the charges are correct. Which at 3x the regular spend amount across 20 years, they seriously are not. I have noticed hundreds of similar complaints on hello peter re this so decided to create a FB page in order to try and force a 3rd party investigation into MTN's ****************. Please join, like, share and comment on this page and lets try and expose this. Note that my formal MTN and ICASA complaints led to nowhere but my phone being cut and being threatened with blacklisting. They also wont let me out of my legally cancelled contract due to the outstanding disputed amounts. Lets unite and stop this company from *****ing more of our money and getting away with it! <br> <br> [URL Removed] <br> <br> (if the link doesn't work search for 'Is MTN committing *****' on FB)

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Oct 2015, 10:36
Official
Hello SICK of MTN,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up that the billing department has investigated the billing charges. Your charges have been validated correct as per the SIM serial number provided and usage was generated directly from this SIM number.

The account is in arrears, please contact the 808 call centre for the call to be transferred to the credit controller to assist you with payment arrangement.

Kind Regards,

Alice van der Merwe

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Best regards,