Is Mtn becoming a *****?

Mtn is really getting useless, ***** on my account.(i think that were also ***** bit no answer from them about that, only said they can not do anything about it) Things are getting approved on my account without MY approval. How ? I asked them countless times. It happend again and tried to call them asking. Providing details in confedents- ( knowing i called MTN Customer Service line. ) i never had this problem from the beginning when i started my account at Mtn i switched over from vodacom. Nou im thinking i should have never switched. I had an incedent where same kind of approval ( not from my side) where done on my account switching a contract to sim - i had to pay the amount that was due i think for 2 months. Yesturday i phoned the branch in upington again- talking to one of the salesmens he told me that there is ***** on my account if i did not approved anything( then told me that i had to go to the police station , write an affidavit so that he can send it in. Al is good but how is my question, is'nt there anything i can do. This is happening more and more and without my approval, they do not even send me the voice recordings that i know there is of me asking for voice recordings of where i approved anything on my account. Only getting emails that said (Dear customer , your order have been submitted and a ref number.) How pathetic is it that no one ever thought earlier , maby there is ***** going on on this account. Im mean is it that hard to give good advice and look after the clients. Poor service does not begin to describe mtn nou. Im so down in the dumps about everything is it to much to ask? Are mtn beginning to be a *****ulant company?