MM
Mike M

1 reviews | Active since Mar 2012

01 Sept 2015, 18:53

Is it ever going to stop ?

If it wasn't embarrassing it would be a comedy what's happening with our MTN account. Amount that MTN Billing Dept. debited this morning from our ABSA Bank Acc. is R 673.50 ? The statement printout that I have from MTN Greenstone Store for Invoice dating August 11th 2015 reflects amount of R830.49. Where do they get those figures is a mystery ? Both amounts are wrong and need to be corrected but it remains a major mystery how and why they changed from one wrong amount to another wrong amount ? We fear it will take a rocket scientist to reconcile this account. Now we could only wonder who MTN gave the job at the Accounts department ? Last Tuesday MTN emailed us that they have reconciled this account and they will be reversing charges. Guess what, they haven't reversed overcharged amount of R +/- R 3450.00 into our ABSA Bank Account as yet. How long it is going to take, another 10 years or so, maybe ? Pathetic.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Sept 2015, 10:17
Official
Hello Mike MV,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a request has been sent to banking to have the amount credited refunded into the bank account.

Best regards
Mantoa
REQ:***