IS GETTING ASSISTANCE THAT HARD IN MTN?

<p>I WANTED TO CANCEL MY CONTRACT WITH MTN WHICH IS DUE LONG AGO, WENT TO MTN EASTGATE FIRST. I WALKED INTO THE SHOP WITH NO ONE WHO IS ABLE TO HELP ME, NO ONE WAS AT THE DOOR, THAN I WALKED TO THE CONSULTANT FOR HELP, SHE SENT ME BACK TO THE DOOR TO WAIT FOR ASSISTANCE, WHERE I SAW NO ONE STANDING THERE. SO I CALLED MTN CUSTOMER SERVICES, A CONSULTANT ANSWERED AND ASK ALL KINDS OF SO CALLED "SECURITY QUESTIONS", THEN SHE TOLD ME SHE WONT BE ABLE TO HELP ME. AND GAVE ME A NUMBER FOR RETENTION DEPARTMENT, THEN I CALLED, ITS A WRONG NUMBER. SO I CALLED CUSTOMER SERVICES AGAIN, ANOTHER CONSULTANT SAID THAT CUSTOMER CANNOT GET TO RETENTION DIRECT, THEY WILL HAVE TO SEND AN EMAIL ON MY BEHALF, AND THE WHOLE PROCESS TAKES APPROXIMATELY A MONTH. SO I WENT BACK TO MTN EASTGATE, STILL NO ONE BY THE DOOR, SPOKE TO 3 CONSULTANT, TOLD ME THEY ARE ALL BUSY, SEND ME BACK TO THE DOOR TO WAIT. THEN I SAW 3-4 CONSULTANT STANDING BY THE COUNTER WITH NOTHING TO DO, I WENT TO ONE OF THEM TO GET HELP, THEN HE TOLD ME HE CAN ONLY HELP WITH PAYMENT, NOTHING ELSE. I SAT FOR ANOTHER 30MIN THEN I LEFT WITH NOTHING DONE!!!!!! WHAT KIND OF SERVICES IS THIS???????????? I WILL NEVER EVER CONSIDER MTN EVER AGAIN!!!!!</p>