FW
Fanie W
1 reviews | Active since Nov 2011
10 Apr 2015, 11:38
Is a lack of service bad service? (Empty promises)
The invoice MTN sent me was for for the previous 3 months - it seems MTN is now invoicing 3 months in arrears!<br> Why does it take 20-30 minutres to get through to a consultant, then being transferred to a supervisor who promised to call back with 48 hours and it never happens!<br> MTN - please wake up and start looking after your customers!
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Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 11:20Hello sfvwyk,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply28 Apr 2015, 11:20
Official
Hello sfvwyk,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***