Irritating Promotions From MTN
<p>I've been a loyal customer of Mtn for more than 10 years but lately I've been receiving promotion messages from them after I have recharged my account and I have been calling them over 8 times telling them that I do not want to receive this messages and they gave me a number to dial so opt out of which I've done but I'm still getting those sms's and I told them that I still get this sms's and they say they are going to send an e-mail to their advertising department and ask them to opt me out and still no change and I have bee calling and I was told that they did sent emails to their advertising department. So now I don't know what to do other than port my number to another network because they are not attending and solving my problem.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
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Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
