LM
Lebohang M
1 reviews | Active since Jul 2017
04 Jul 2017, 19:33
Irritating and robbing network
<p>Im not happy with the way MTN is sending me a lot of sms's on a daily basis. I once complained about this... and they stopped for a while. Now my 2gig data doesnt last me for a month... whats happening with my data? Now when i load air time my air time goes missing. I called them and they said its fix but nothing have changed.. my question is do they charge me to send me those hundreds sms' s per day... one guy from the call center called me and said he will make sure that i dont get those sms' s but nothing have changed... </p>
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MTN South Africa's replyOfficial
05 Jul 2017, 09:47Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the complaint to the Marketing team to check if your prepaid number *** is added on the list for Marketing purpose, we have requested for the number to be removed from the list.
The SMS is not charged.
We have checked the prepaid system and picked up that your airtime is used against data
data depletes faster due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict your background data.
For further assistance you may contact the prepaid department on 173 for assistance.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply05 Jul 2017, 09:47
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the complaint to the Marketing team to check if your prepaid number *** is added on the list for Marketing purpose, we have requested for the number to be removed from the list.
The SMS is not charged.
We have checked the prepaid system and picked up that your airtime is used against data
data depletes faster due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict your background data.
For further assistance you may contact the prepaid department on 173 for assistance.
Kind Regards,
Alice van der Merwe
Best regards,