1 reviews | Active since Feb 2012
Irritated with MTN Insurance
On the 23 January I filled in a CHANGE OF DETAILS form and emailed this to [Email Removed] - I have an email proving this<br> <br> My new devise was ****** on 28 February.<br> <br> On 1 March I submitted an insurance claim. <br> <br> On 13 March, my claim was declined, due to the fact that my details are supposedly not updated. as my form was not received!!!<br> <br> <br> I have been on the phone for 15 minutes trying to sort this issue with MTN, after being cut off twice, and still have not received any assistance!!!<br> <br> <br> I am irritated to the highest level of irritability!<br> <br> <br> What is the point of going through the process if the details are not going to be updated, and when you have a claim, there are issues!!!<br> <br> <br> Who's fault is this???
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***