Irritated

<p>I have been trying to cancel my mtn insurance since before end march..I went in mtn store tygervalley and consultant confirmed she can cancel insurance online and I left it at that but then I notice end april I was still being billed for insurance so I went to mtn sanlam and consultant confirmed insurance has never been cancelled. I then email a cancellation form to mtn as per the details on the form and received a read receipt. It is now 26 may 2016 and when I phoned mtn the voice prompt confirmed that still no form was received. I know mtn is running a mucked mouse operation but this is ridiculous as I am the one loosing out on mtn due to mtn incompetence. I think I should be refunded as I have cancelled a while ago</p>