Irritated

this is what I emailed to mtn this morning.<br> <br> I`m still waiting for your legal department to call me back regarding my account that is in arrears. My mtn number which is in question is ***. I want to actually sort out the amounts outstanding. I gave my cell number on which they can call me ***. I would actually think you would welcome customers who are trying to sort out their accounts. So i`m extremely irritated that I now have to send another email and still have no resolution.<br> <br> I still havent received a response. I then phoned in again spent more of my valuable time, only to be told by the legal department that my account hasnt actually been handed over and no one can tell me what is going on. This is the reason MTN is loosing customers because they have no idea what customer service entails and how to practise it!!