Irresponsible staff cost me an Iphone

<p>On the 24th of January 2016 I bought an iPhone 5s from MTN Cresta, and also took insurance with them. Signed everything required and Hooray, they just got themselves a customer in their box.</p> <p><br />On the 20th of June 2016 I got ****** at a gunpoint on my way home from work and thats how I lost my cellphone.</p> <p><br />Here am I confidently trying to make a claim with MTN, since according to what I signed for, “my handset is insured”. So I called MTN customer service to make a claim, to my surprise I was told I am not insured with them. I then went back to MTN CRESTA. A guy by the name of Bongani handled my case, and advised me that they can't find my contracts. He said NO, we will try find your documents, and get back to you, and they didn’t. On the 22nd of June 2016 I went back and Bongani had found the documents, and still assured me that He will claim for me, but by the look of things I’m not insured.</p> <p> <br />How did that happen? Apparently Maggy (MTN consultant) sent an email to the insurer, and the insurer couldn’t open the attachments. They rep**** to let her know, but she was on leave or something, and even after she came back, it seems she didn’t even bother to check her emails and attend to the this matter. Really? A company as big as MTN has negligent and irresponsible staff?</p> <p> </p> <p>After about 5 days, insurer rep**** and said they can’t approve my claim. My case was handed over to the Cresta Manager, and he ordered Bongani to inform me that I need to be patient and wait about 5 working days. Now that was promising, though I didn’t know it was also another empty promise. Friday the 8th went straight to the store and spoke to the Manager, and he said “Sir your case has been escalated to the higher superiors, definitely by Monday I will have the best answer for you. Monday I called, and still nothing, the case is now handled by the Supervisor…</p> <p> </p> <p>How long will that take? another week or so? <br />Why can’t MTN CRESTA take the blame for their negligence and incompetence and sort this out the soonest?</p> <p>For them it seems it's nice to get customers, but if there're errors made by them, no one cares. AND still, I have to pay for their neglegence.</p>