irresponsible

I called sometime in December to make a debit order arrangement since i missed my November but the debit order did not go through,did the same thing again last week Saturday with one of you consultant by the name of Angelique she assured me that the debit order will go through on the 01/02/16 but guess what it did not go through i had funds in my accounts,i called in again on the 03/02/16 to change my banking details thinking maybe its my capitec account that had a problem made an arrangement with the lady called Palesa Ramafikeng she assured me the debit order will go through same day but guess what i am still waiting even now.I regret being your customer your customer service sucks big time.Last year i claimed my laptop it took me 3 full months for me to get it they even gave me a wrong laptop just because i was a student i was forced to take it because i had to cover up with my assignments.MTN sucks and i wonder why i am still loyal to it 8 years of loyalty but the ****py service i get mxm Telkom beats u big time.