HVDW
HELENA VAN DER WESTHUIZEN
1 reviews | Active since Jul 2013
02 Jun 2015, 19:25
Irregular invoicing & No data received
I upgraded my contract (Package 100 Anytime minutes, 100 Sms's, 300 mb Data @ R329 per month) at MTN Waterfall Mall Rustenburg on 18 April 2015. The service at this shop was extremely poor, the employees claimed they could not set up my new phone as they did not have Internet nor WiFi in the shop. I had to do this myself. In the past other shops assisted me with this.<br> <br> My \100 Anytime minutes
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MTN South Africa's replyOfficial
10 Jun 2015, 10:03Hello HELENAVDW,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been forwarded to the management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been forwarded to the management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 10:03
Official
Hello HELENAVDW,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been forwarded to the management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been forwarded to the management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,