SH
Sumaya H
1 reviews | Active since May 2014
17 Aug 2015, 13:33
Irregular Billings
I am an ex Nashua mobile client that was migrated to Mtn. When I took out the contract with Nashua mobile I paid an X amount (which included the handset,,free minutes,free sms and free data) . Recently MTN has started billing me a hardware fee , when I queried this with an MTN consultant he advised that this was happening to all ex Nashua mobile clients. Is this even legal??? Mtn has never contacted us to inform us about these changes. I laid a query at an Mtn branch on the 07th August , its now the 17th and my query still sits in the \queing system".The 808 call centre number is a waste of time as you can never get through to a consultant "
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MTN South Africa's replyOfficial
03 Sept 2015, 12:18Hello Sumz2001,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the hardware fee is for the device you took with your contract. Our systems indicate that there has been correspondence with you with regards to your bill.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the hardware fee is for the device you took with your contract. Our systems indicate that there has been correspondence with you with regards to your bill.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 12:18
Official
Hello Sumz2001,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the hardware fee is for the device you took with your contract. Our systems indicate that there has been correspondence with you with regards to your bill.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the hardware fee is for the device you took with your contract. Our systems indicate that there has been correspondence with you with regards to your bill.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
Best regards,