JC
JUSTIN C
1 reviews | Active since Apr 2014
15 Jun 2015, 13:36
IRREGULAR BILLING!!!
FOR THE LAST FEW MONTHS MY MTN ACCOUNT AVERAGES BETWEEN R1300 AND R1400 PER MONTH BUT FOR THE MONTH OF MAY THEY DECIDED TO BILL ME OVER R3000 WHICH IS REDICULOUS. I TRIED CONTACTING MTN BUT EVERYTIME I WANT TO TALK TO A OPERATOR THEY CUT ME OFF. IM TIRED OF MTN'S AWFUL SERVICE.I ALSO WANT IMMEDIATE REPARATIONS TO MY ACCOUNT.MY NAME IS JUSTINO CAPAZORIO AND MY MTN ACCOUNT NUMBER IS N***.
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MTN South Africa's replyOfficial
19 Jun 2015, 11:06Hello JUSTINCAP,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on the invoice dated 2015-05-01 you were billed R1556.42 for data. Please note that a billing query has been logged to validate if the charges REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on the invoice dated 2015-05-01 you were billed R1556.42 for data. Please note that a billing query has been logged to validate if the charges REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply19 Jun 2015, 11:06
Official
Hello JUSTINCAP,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on the invoice dated 2015-05-01 you were billed R1556.42 for data. Please note that a billing query has been logged to validate if the charges REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that on the invoice dated 2015-05-01 you were billed R1556.42 for data. Please note that a billing query has been logged to validate if the charges REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,