CF
Craig F
1 reviews | Active since Nov 2014
21 Jul 2015, 17:06
IRRATE with Mtn
I've Not received my data bundle this month (20 Jun-20Jul) I only received my airtime, I have sent a quey via mtn active, but have Not received a response, I have tried to phone the call centre but after about a minute I get cut off.<br> Please can Someone Sort this Out ASAP as this is Unacceptable.<br> Regards, <br> Craig Fell.<br> <br> I have still NOT received my data for last month & now again this Month, I've NOT received my data for July/August.I also Don't get my statements emailed to me anymore, Why.<br> <br> THIS IS UNACCEPTABLE & ***********.<br> PLEASE SORT THIS OUT!!!!<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 15:19Hello CrgXp,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a billing request has been sent to our billing department to provision you with the 100MB data bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a billing request has been sent to our billing department to provision you with the 100MB data bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Felicity
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 15:19
Official
Hello CrgXp,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a billing request has been sent to our billing department to provision you with the 100MB data bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a billing request has been sent to our billing department to provision you with the 100MB data bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Felicity
REQ:***
Best regards,