Irrate mtn customer

On the 20 /02/2024 a migration was done on my contract. I was called by the mtn call centre as I was trying to apply for a second line with mtn. The consultant that spoke to me told me about a data package and that I would be charged anything for new package but I was well aware that my current package was going to increase in April. So I confirmed and agreed to it. Also I asked to be put back on debit order for the 1st of every month. Which I I got confirmation that my account was changed to debit order. Only for mtn to try and debit my account on the 9th march and then to get a message on the 17th that my account would be suspended due to no payment. I then had to make my hubby go pay as he was using my phone for work purpose. Then to get a bill after that payment of R500 and something for new package. Not only did they mess up debit but also moved my payment date to 21 or so of the month. What the hell. Then to contact mtn via messenger on my fb to try and sort this out I was told a consultant will get hold of me. Waited 2 days only to find out the my information was outsourced to a 3rd party that called me to do the data package. Now why was my information give to a 3rd party where is the poppy act. And to date mtn has still not sorted my account out but credit me with the data. I mean who pays R500 and something for 20GB of data. I have fibre at my home and it's unlimited why the heck will I want to pay so much for for data. Mtn this matter needs to be sorted out. You can't give me a additional like but want me to pay for a stupid data higher price package. And I will be taking the matter further for my information be passed on to a 3rd party outsourced for mtn. In no way did I give u guys permission to give my information out.