1 reviews | Active since Jun 2018
IRATE MTN CLIENT
I was sold a extra 500 data bundle in April 2018. when I put the sim card in my cell phone, I discovered I couldn't make or receive calls. I immediately called the dealer SP in Durban who sold me this sim to cancel this card as it was sold incorrectly to me. I was within the cancellation period and told it would be done. well that didn't happen...I've been billed May and June and after numerous attempts to call and email, no one has been able to help. They sell you a bundle over the phone and once the sales is done no one cares if it works or not. I'm disgusted with MTN service, the fact that MTN have not responded to my emails or calls. I am giving ref numbers but angry that i'm billed for a card I'm not using. I've been an MTN client for 20yrs and this leaves a bitter taste and I will go to another SP to upgrade. I'm an irate client!!!!!!!!
Good day Sandy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I see that the branch that you placed under your review information is Century City in CT. In your complaint you make mention of a branch in Durban. Kindly provide us with the branch and if you do recall, the name of the staff member you dealt with so that we may resolve your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Sandy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I see that the branch that you placed under your review information is Century City in CT. In your complaint you make mention of a branch in Durban. Kindly provide us with the branch and if you do recall, the name of the staff member you dealt with so that we may resolve your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,