lK
layla K
1 reviews | Active since Aug 2015
25 Nov 2015, 12:56
Irate
Good day <br> <br> I have recently I think in June taken out a contract for R79.00 among the other 2 contracts which I hold with MTN. I accidently ran the bill up which I have settled in august or September and have put the sim card away very far<br> <br> However I am being billed ever since monthly for a card that I am not even using <br> <br> Ever since MTN has been on strike the service is just pathetic and I want to know who is using the sim card and I am not. The sim card number is ***<br> <br> My bill has always been between 1000 and 1300<br> <br> I demand that this gets sorted out without my phone being suspended and without me paying over 1300 or rather cancel my services <br> <br> There is always a damn issue with MTN first they don't debit correctly than over debit<br> <br> I want a response today from higher management<br> <br> mtn debits incorrectly and than still cuts your line.ever since they had a strike they *****ing money from whereever they can<br> <br> my husband is the main accou8nt holder and i have authority over the account as well
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MTN South Africa's replyOfficial
26 Nov 2015, 11:46Hello layreeza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck.
The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck.
The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply26 Nov 2015, 11:46
Official
Hello layreeza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck.
The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck.
The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,