Irate!!!

So about 2 weeks ago I get an SMS stating that my account is overdue, after which I call the MTN billing department and follow the steps in order to resolve this confusion.

2 days or so later I get another sms stating the same thing and that my line would be suspended until the amount owing got settled. I then call the aforementioned department AGAIN wanting clarity on why no progress was made and why MY line gets suspended when the fault is clearly on the service provider side.

I then got reassured that the issue was being resolved and that I was to further ignore any following SMS's stating the status of my account. Which I did.

Then today my account gets suspended AGAIN and I get the same SMS!!!!!!!!

I have to call them AGAIN (calling their office about 5times in total) to resolve this at which point I am now officially ****ED OFF!!! The service is bad, nobody flipping calls me back, I get no resolve, nobody has any idea of the correct protocol to gain the information needed (this includes the bladdy TEAM LEADERS) and NO DAMN ACTION GETS DONE!!! Yet I'm the one who loses clients and calls because I don't have any damn signal!

I'm at the point of cancelling my contract & finding a new service provider because THIS IS BULL****!!!

Why in the hell has nobody gotten back to me or sorted out this damn problem of almost 3 weeks ago!!!

I demand answers

.....An irate client