TA
Tayyiba A
1 reviews | Active since Mar 2012
11 Jun 2015, 20:28
IRATE
This is the second time in as many months that my mtn airtime has just disappeared. When I called last time I had to wait for my bill run, when I tried calling 808 I was holding for hours. Then when I want to call to query this second disappearance, I'm told to use the self help options. What the hell? I'm getting sick of this service. I've been am mtn customer so long I've never seriously considered changing networks. Well, I am now. This time it wasn't that much airtime, between R100 and R150. But last time it was more than R500 and 1G data. And I was told it must have been my usage. Never have I ever used that much in a month. Bad bad bad bad service.
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MTN South Africa's replyOfficial
19 Jun 2015, 11:29Hello tayyiba,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your airtime was used up on internet connections. Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your airtime was used up on internet connections. Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Jun 2015, 11:29
Official
Hello tayyiba,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your airtime was used up on internet connections. Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your airtime was used up on internet connections. Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,