1 reviews | Active since Nov 2016
iphone6 insurance
<p>my iphone6 broke a screen in Augast. I then informed mtn insurance. it took them a month to take it for repairs. now it has taken more than a month for repairs to be done. the only communication I got was that i should pay excess fee. it's so disappointing cause I insured my phones under mtn for more than 5years without making a claim. their service is disgusting just to say the least.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance division to assist with the update on claim status for device given in for repair. A call back will be done during the course of today to advise accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance division to assist with the update on claim status for device given in for repair. A call back will be done during the course of today to advise accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,