MP
Muhammad P
1 reviews | Active since Dec 2013
24 Nov 2017, 16:58
iPhone X contract
hi
my contract is due for upgrade as from today 24th November . However the contract is in my mums name and she is currently unable to physically go into a store and upgrade the contract. we have been MTN clients for over 20 years . upon contacting MTN they tell me that there is no way to help me? i feel that this is very bad service as many people cannot physically go to the store due to old age and bad health . Please assist in upgrading the contract for me
regards
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MTN South Africa's replyOfficial
29 Nov 2017, 15:52Good day Muhammad,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please call our call center ***(Free call from your MTN number) and ask them to transfer you to our retentions department, please do so with your mother present.
alternatively log on to https://shop.mtn.co.za/crs/browse/productFilter.jsp?categoryName=Upgrade
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply29 Nov 2017, 15:52
Official
Good day Muhammad,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please call our call center ***(Free call from your MTN number) and ask them to transfer you to our retentions department, please do so with your mother present.
alternatively log on to https://shop.mtn.co.za/crs/browse/productFilter.jsp?categoryName=Upgrade
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,