IPhone Manufactuers faulty camera fix

Item: MTN South Africa
Rating: 2
Author: atwie P

My IPhone 6 Plus ISight camera do take blurry photos and do not want to focus properly. I am a MTN customer and I struggle to get the camera replaced. IStores cant help me without a fee and MTN would like to charge me for a small plastic beading to be repaired first before they would attend to the manufacturers faulty camera. [URL Removed] My screen and rest of phone is in perfect condition. Would this be my first and last IPhone and /or apple product and the end of a 20 year relationship of being a MTN Customer?

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Replies (1)

MTN South Africa's replyOfficial

13 Mar 2016, 12:35

Hello apj3702,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that physical damage on the phone voids the warranty of the phone. We will however escalate this matter to the Repairs Centre.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

MTN South Africa's reply13 Mar 2016, 12:35

Official