iPhone in for Warranty Assessment

My iPhone was stuck in recovery mode.<br> iStore stated the phone needs to be replace under Apple Warranty and also CPA 6 month warranty.<br> Took the phone to the MTN Centurion Mall Store, where the contract was signed, 2 weeks ago<br> Phone collected more than a week ago, and still not booked in at Service Centre in Midrand.<br> Called the store, and they don't see anything on their system and don't know where the phone is. <br> You also cannot call the service centre from a landline.<br> No temporary phone provided.<br> Have read horror stories about phones being at the Service Centre of over 6 months before they get to it.<br> I know its Africa, but how do you call this a SERVICE center when there is no service?<br> <br>