NH
Nadine H
1 reviews | Active since Jul 2017
26 Jul 2017, 02:27
iPhone for life
<p>So, 3rd March I get my iPhone 7 upgrade from MTN. I opt to sign up for the R100 per month iPhone for life. This means each year I get a new iPhone. My first bill arrives and I see I am not billed for that so I call MTN. They tell me this service has not been registered. Of course back to the store I go...Cape Gate staff have been most helpful in trying to get MTN head office to sort out my problem. Now I'm told this service was discontinued end March. NOT MY PROBLEM MTN!!!!! I signed up for an offer YOU made me BEFORE the offer ended. Sort out your mess and make sure I get my new phone March 2018!!!!!</p>
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Replies (3)
MTN South Africa's replyOfficial
26 Jul 2017, 15:05Dear Nadine,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. I will touch base with you once feedback has been provided.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply26 Jul 2017, 15:05
Official
Dear Nadine,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. I will touch base with you once feedback has been provided.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
NH
Nadine H's updateReviewer Update
01 Aug 2017, 15:43Thank you
However I don't have any contact details for you.
When will I get a response? It's been almost a week.
Nadine
NH
Nadine H's update01 Aug 2017, 15:43
Reviewer Update
Thank you
However I don't have any contact details for you.
When will I get a response? It's been almost a week.
Nadine
NH
Nadine H's updateReviewer Update
07 Aug 2017, 06:20So, Willem Jnr Loots. I sent you a message asking fir your contact details but you ignore me! Your quick reply initially won't keep me quiet. I need my problem sorted out THIS wee**** It cannot take so long for you to sort out my problem. Please send me your contact details as well as proof of resolution of my problem
NH
Nadine H's update07 Aug 2017, 06:20
Reviewer Update
So, Willem Jnr Loots. I sent you a message asking fir your contact details but you ignore me! Your quick reply initially won't keep me quiet. I need my problem sorted out THIS wee**** It cannot take so long for you to sort out my problem. Please send me your contact details as well as proof of resolution of my problem