1 reviews | Active since Jan 2013
iPhone 7 Plus Pre-Registration
<p>I pre-registered for the iPhone 7 Plus as soon as the service was availavle on the MTN website so that i would have access to the device on Launch day as my upgrade has been due since July 2016 already but i was waiting for the device to hit our s****s. I then recieved a call from 1 of the MTN 3rd parties (Summer Mobile) and was told that they had stock of the 256GB Jet Black Unit and the monthly cost would be R939 for 2GB Data, 100 Minutes and i think it was 300SMSes. I then received another call on Friday (LAUNCH DAY) to say my order was messed up and they no longer have stock. I then called MTN Direct and then customer service guy was not helpful, he just said he would get the 3rd party to contact me again. So i decided to go to the mall (Century City) instead only to find out that there was absolutely no stock of the iPhone 7 Plus anywhere. All store said that they did not recieve a single unit. HOW IS THIS POSSIBLE? WHAT IS THE POINT OF THE PRE-REISTRATION PROCESS?? Are the numbers not checked to determine the numbers needed to fullfil the needs of clients? Till now i have not recieved a single call from MTN regarding my pre-registration, was that jsut click bait to get customers excited while MTN does their usual and ignores their customers? The exact same thing happened 2 years ago when i got my iPhone 6 Plus. Have a look and you will find my previous complaint about that poor service delivery as well. Today is 17/10/2016 and i still dont know when/if i will be recieving a device because none of the stores know if or when they will recieve stock all while i go to the iStore to hea that Vodacom, Cell C and Telkom all have stock. How Pathetic is MTN Really??? Just milking us while not providing proper service. Maybe i should cancel my 2nd contract with MTN, my iPhone 6 Plus contract ends this month anyway so im considering changing networks and just cancelling my other so that i am free from the poor service.</p>
And still no feedback from MTN, today i get a SMS saying my contract has been upgraded then i call around to find out by who and to what package only to find out it was by Summer Mobile on behalf of MTN and the fantastic part is it was processed with the WRONG CELLPHONE!!!! Then i tell them to cancel it immediately because i did not order tha device anywhere now they telling me there might be cancellation charges??? What an absolute joke, plus the cncellation process can take up to a week so if anyone else gets stock in the next week i need to let it pass because i need to wait for this cancellation to take place 1st. This is now beyond ridiculous.
And still no feedback from MTN, today i get a SMS saying my contract has been upgraded then i call around to find out by who and to what package only to find out it was by Summer Mobile on behalf of MTN and the fantastic part is it was processed with the WRONG CELLPHONE!!!! Then i tell them to cancel it immediately because i did not order tha device anywhere now they telling me there might be cancellation charges??? What an absolute joke, plus the cncellation process can take up to a week so if anyone else gets stock in the next week i need to let it pass because i need to wait for this cancellation to take place 1st. This is now beyond ridiculous.
Good day Mr James,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
As discussed, i have escalated your query through to Summer Mobile and you should be contacted shortly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
Good day Mr James,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
As discussed, i have escalated your query through to Summer Mobile and you should be contacted shortly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
Thank you for contacting me Ishie and for starting the process of sorting out my upgrade. I just need to confirm, once Summer MObile contacts me and then they process the cancellation on their side, roughly how long will it be before i can apply via MTN Direct or the iStore for a new contract? My existing contract has expired already which is why i am upgrading. I would rather change to prepaid for the time being if no stock can be confirmed before month end as i dont see the need to pay the subscription if i dont receive a new device.
Regards
Shaun
Thank you for contacting me Ishie and for starting the process of sorting out my upgrade. I just need to confirm, once Summer MObile contacts me and then they process the cancellation on their side, roughly how long will it be before i can apply via MTN Direct or the iStore for a new contract? My existing contract has expired already which is why i am upgrading. I would rather change to prepaid for the time being if no stock can be confirmed before month end as i dont see the need to pay the subscription if i dont receive a new device.
Regards
Shaun
SO MTN still sent me the incorrect device and upgraded my contract (2 days before i even received the incorrect device), i have tried to get some feedback via Twitter as well but nothing at alll coming in terms of assistance from MTN. Is this really how MTN treats their customers especially those who have been with them for 10+ years? I was re-assured from MTN and Sumemr MObile that that issue would be resolved, guess i was stupid for believing them. I guess im just stuck with the matte black iPhone 7 Plus now even though i repeatedly requested the Jet Black and was told i would be getting it. I started using the phone 2 days after recieving it because nbody was getting back to me regarding getting my hands ont he actual model i requested and i figured i was paying for it already so i might as well because it surely did not look liek MTN cared at all to resolve my issue. So now im forced to pay R939PM for 24 months and its not even the device i ordered. FANTASTIC
SO MTN still sent me the incorrect device and upgraded my contract (2 days before i even received the incorrect device), i have tried to get some feedback via Twitter as well but nothing at alll coming in terms of assistance from MTN. Is this really how MTN treats their customers especially those who have been with them for 10+ years? I was re-assured from MTN and Sumemr MObile that that issue would be resolved, guess i was stupid for believing them. I guess im just stuck with the matte black iPhone 7 Plus now even though i repeatedly requested the Jet Black and was told i would be getting it. I started using the phone 2 days after recieving it because nbody was getting back to me regarding getting my hands ont he actual model i requested and i figured i was paying for it already so i might as well because it surely did not look liek MTN cared at all to resolve my issue. So now im forced to pay R939PM for 24 months and its not even the device i ordered. FANTASTIC
Seriously MTN this is beyond pathetic now!!!!! You clearly do not care about customer service at all!!!! You happy to take my money but you dont care about making sure i as a customer am happy with what i received
Seriously MTN this is beyond pathetic now!!!!! You clearly do not care about customer service at all!!!! You happy to take my money but you dont care about making sure i as a customer am happy with what i received