1 reviews | Active since Aug 2014
iPhone 7- damaged phone
Hi I Had collected my iPhone 7 from the MTN Store at Gateway Mall around the 13t or 14th of January 2020 and within a few days the phone started to switch off and refuse to come back on so on the 27th January I took the phone into the store- MTN Gateway Mall. and they booked it in. to date nobody had given me any feedback as to what is happening. firstly the service is terrible, I had called their contact numbers on numerous occasions for some feedback , nobody ever answers the phones , I been to the store today to get some feedback and I was given the call centre number , that I should call for assistance. my first premium did not go off as yet. CAN I CANCEL THIS CONTRACT AS I AM REALLY DISSAPOINTED WITH THE SERVICE LEVELS.
I an not sitting with a sim card that has minutes and data that's of no use to me because I do not have a phone to use currently
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that I have escalated your complaint through to the Gateway management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that I have escalated your complaint through to the Gateway management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
I was told that the warranty assessment takes 21 days , it is now past 21 days . I have been calling the Mtn call Centre for the entire month of February and still have received no joy, the lady at the call Centre mentioned that they did call the Mtn store in Gateway but nobody had called me from the store to even mention that the find my phone needed to be removed and that was the reason for the delay , can this matter be resolved ASAP and the contract be cancelled because I do not want to deal with MTN any longer.
I was told that the warranty assessment takes 21 days , it is now past 21 days . I have been calling the Mtn call Centre for the entire month of February and still have received no joy, the lady at the call Centre mentioned that they did call the Mtn store in Gateway but nobody had called me from the store to even mention that the find my phone needed to be removed and that was the reason for the delay , can this matter be resolved ASAP and the contract be cancelled because I do not want to deal with MTN any longer.